Job description
Internal Sales Engineer
Department – Sales
Full-time – Office based – Tarragona, Spain
Reports to – General Manager
The Company
Process Control Equipment Iberica is the Spain and Portugal division of the Process Control Equipment Group, a leading stockist and distributor of valves, automation, and instrumentation across the UK and Europe. A recognised company to the petrochemical, oil and gas, power, pharmaceutical, and food and beverage industries, with over 40 years of trading experience.
Role overview
The Internal Sales Engineer is a critical function within our business, as such the successful candidate will need to be able to work within a fast-paced environment and have the ability to work both independently as well as being a key part of the team, with effective communication skills both written and spoken, you will be commercially aware and have a desire to win.
Key responsibilities
- Prepare quotations for customer enquiries according to technical specifications.
- Work on multiple enquiries/projects simultaneously.
- Source quotations from potential suppliers for customer projects and tenders.
- Order input and processing into our cloud-based ERP system.
- Taking responsibility for assigned key customers and possible customer contracts.
- Win new customers as well as service existing customers.
- Address customer complaints / NCRs and together with the team, ensure these are solved.
- Account management to recognise where cross-selling opportunities are available.
- Address daily sales activities, quotations and tenders.
- Keep close contact with the Area Sales Manager on pending topics and developments regarding customers, enquiries and quotes.
- Maintain customer details on company systems.
- Update and maintain key information within the company CRM tool
- Recognise missed opportunities and make recommendations of new stock positions or higher stock levels.
- Liaise with expeditor to ensure timely delivery of suborders.
- Prioritise sales from stock and focus on slow-moving items.
- Be prepared to travel accompanying Area Sales Managers‘ visits to customers and suppliers for training etc as and when required.
Personal specification
Education
- A degree in mechanical or chemical engineering, instrumentation qualification, or similar would be preferred but not essential.
Experience
- Knowledge of industrial valves or similar for the oil-gas industry.
- Previous experience in an internal sales role.
- Experience of the process industry, process control, or allied industries.
- Knowledge of industry standards and norms.
Skills
- Ability to use AUTOCAD (or similar software) to create 2D/3D designs would be desirable but is not mandatory.
- Good level of English both written and spoken.
- Driving licence.
- Ability to communicate effectively across multiple levels.
- Effective time management with the ability to excel in a fast-paced environment.
- Display team player skills with the ability to motivate others.
- Able to use all packages within the Microsoft Office Suite.
Personal Attributes
- Hold a positive attitude and maintain a customer-focused mentality.
- Operate with a solution-orientated frame of mind, and maintain work satisfaction by providing end-to-end solutions to both customers and colleagues.
Apply now!
